Certified Green Belt (BPI) Dell’s Six Sigma program 2003 - Proposed and led a cross regional IT initiative which reduced customer service tag transfers from 45-60 days to less than 5 days.

Silver Level Winner Dell World quality days 2001 – Earned corporate level award for work performed on a cross regional team, which developed a standardized reporting software tool for the international Service and Support engineering teams.

ESG/SSG Excellence Awards –Awarded two consecutive divisional awards for New and Improved Business Practices 2001 and 2002.

2003 Dell PG Gold Level Customer Experience Award - Awarded corporate award by Sales department for taking the lead and driving cross regional efforts in support of Major Customer Accounts. Efforts lead to improved customer enviroment and perception enabling increased revenue.