Masters Degree in Business Administration (MBA) eCommerce   Saint Edward’s University

Masters Certificate in Program Management 

Bachelor of Science Computer Science  -Southwest Texas State University

Program Management Professional Certification (PMP)

Tier 1 OEM Program Manager – Enterprise Server Group
Advanced Micro Devices, Austin Texas June 2006 – December 2008

Program Manager responsible for the coordination and management of AMD internal and external teams in the development of the next generation IBM and Dell AMD based enterprise server portfolio. Charged as the customer advocate and relationship manager for the AMD/IBM and AMD/Dell development efforts.

Enterprise Server Group (ESG) Senior Program Manager - OEM Custom Solutions
Dell Incorporated, Round Rock ,Texas  June 2002-June 2006

Program Manager in charge of coordinating customer facing cross-functional core teams in the development of global custom OEM server products. Managed a customer base including Cisco, Brocade, McAfee, Secure Computing, IronPort, and Concurrent. In addition to the duties above, created and managed the Enterprise Server Group  (ESG) Competitive Intelligence Team, a cross functional team coordinating competitive intelligence gathering and dissemination efforts.

Global Service Program Manager, ESG Customer Service and Support Engineering
Dell Incorporated, Round Rock ,Texas  May 1999- 2002

Program Manager in charge of developing global service readiness for Dell’s High Availability Clusters, High Performance Computing Clusters (HPC Super Computing), and Internet Infrastructure Appliances. Duties included working with development teams to design in serviceability and coordinated global training teams to develop and roll out training. In this role also designed and implemented global service strategies to ensure successful product launches. 

Director Customer Support/Technical Service
OfficeDomain, Inc., Austin, Texas, 1998- 1999

Recruited by former Compaq executive team to develop Customer Support/Technical Service organization for start-up Internet unified messaging company.  Managed team of programmers through development and release of company’s first product MessageASAP.  Developed and implemented QA/Test criteria and managed QA/Test area. Responsible for creation and management of customer beta and field test programs. 

Vice President Customer Support/Technical Service
Trinity Works, Inc., Austin, Texas, 1997 - 1998

Responsible for Customer Support/Technical Service departments for start-up computer peripheral company.  Department provided support for personal computer processor upgrades.  Implemented strategies that resulted in a decrease in product returns from 25% of goods shipped to less than 6%. Implemented programs which eliminated computer service backlog and reduced incoming call volume by 50%. Created integrated system to track company sales, product returns, and call volumes. Developed and implemented company RMA procedures and policies.  Company acquired by PNY Technologies 1998.

Director - Technical Support
Technology Works, Austin, Texas, 1989 - 1997

Created and managed the Technical/ Customer Support Department for one of Inc. 500’s top 5 fastest growing privately held companies.  Also managed Technical Publications and RMA/Returns departments. Managed on-site training/support for Corporate, Government, and Education accounts as well as for the national retail distribution network.